We have just signed up to virgin media and received the pack. We have a box on the wall but the cable doesn't seem to fit in the connection from the box? Do we need an engineer or a connector? Photos attached
If you take the cover off the box you have pictured you may find that it is a very short piece of cable that is poking out and it is connected to an isolator. If so you can unscrew it and attach the cable Virgin sent instead doing away with the need to get a coupler.
Welcome to the forum page and thanks for posting this on here.
Sorry to hear you're already having some issues, did you manage to get this sorted? If not, if this was a quick start kit, we may be able to arrange an engineer to sort this for you if you're having some trouble mending it.
I bought a connector and my hub seems to be on now. I rang up customer services yesterday and they're activating the broadband. They said I'll receive a text when it's activated....do you know roughly how long this takes as I've still not received one?