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thedogger31
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Installation issues

Been waiting over 14 weeks now and still not been installed. Excuses after excuses 

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Hayley_S
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Re: Installation issues

Hello @thedogger31,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry to see that you are not connected yet, we do aim to try and do this as quickly as possible.

 

Can you tell me if you have recently moved home? Or is this a completely new sign up with us?

 

Look forward to your response.

Hayley
Forum Team



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thedogger31
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Re: Installation issues

I had been with virgin for over 20 years and I moved home and assured all would be connected by 8th January. At this rate by the time it’s done the offer on my contract would of expired 

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Hayley_S
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Re: Installation issues

I am sorry about @thedogger31,

 

I would love to help you further with this, I will send you a private message so I can investigate this.

 

Look forward to speaking to you.

 

Thanks,

Hayley
Forum Team



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