Installation issues

[VJ27]

 Hi everyone, newbie here. Just joined Virgin Media from Sky and hoping it’s going to be an easy ride. I just had Svella Connect do some external works after my initial installation from Virgin Media (who was a brill technician, couldn’t fault). Shame I can’t say the same about the guys this morning. They came in asking what needed doing to which I replied didn’t you guys get briefed on jobs before you come. He said no, that surprised me. 

I told him what needed doing and he was reluctant on doing it but then to be fair they cracked on. In the end they didn’t bury the cable on my garden because of the bush but they made no effort to try. The mess they left behind was horrible as well as the pics show. Has anyone else experienced something like this when they had installations? Also how can you complain to VM about it? I rang the pre install team and tried to complain, they put me on hold then disconnected me. I know they don’t have the best customer services but it’s not a good start with them.  

 

 

[VM-Jon]

Hi @VJ27 

thank you for taking the time to reach out to us here, welcome to the community.

And please be assured, this is not the standard we would normally expect to see from our partners. I would like to take a look at this and get this resolved for you. To do so I will send you a private message if you could please keep an eye out for it thank you.

[VM-Jon · Accepted solution]

Thank you once again for reaching out to us here @VJ27 . Thank you for the the details provided. I am pleased to hear that this is all now resolved for you. If you need anything further, please do not hesitate to come back to us here.