I have the VM engineer installing my BB today. The brief phone call I had with him I get the sense that he's not willing to install the incoming cable into where I need it to be (bedroom on a ground floor flat) but rather the living room at the front of the house. I can see that it will be easier for him, but as stated in the introductory pack it mentions the incoming cable will be installed at a location which will provide the greatest coverage across the property.
Hi throwaway_98746, thanks fir the message and sorry for the delayed reply. Can you confirm how the installation went with the engineer? Where was the cable installed? We would always aim to pout the connection where is it best suited. Have you now managed to get this resolved? ^Chris