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Installation failed and cant contact anybody at VM!!

Tuning in

Can somebody pls help

i have never had anything more useless than virgin media

Broadband installed 4 days back!

no internet at all!!

customer service wont answer my calls

i now have an overdue BILL FROM AUGUST 8tj to september 8th!!

it was installed on sept 6th!!

engineer booked to fix the connection on the 8th

and they didnt show up!!!


no response from the help chats on whatsapp

facebook and instagram


truly the worst service ive ever experienced in all my life!!


Alessandro Volta

Did you begin your VM 'customer journey' by trying to set up a 'Quick Start' kit (where VM sends you the equipment to plug in to an existing VM cable connection) and then had to convert to a technician installation because the 'Quick Start didn't work?

Forum Team
Forum Team

Hi @pmcgovern76 

Thanks for posting and welcome to the community 🙂

I can see you've spoke to the team and got a tech booked.

Please let us know how this visit goes.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

No it was installed by a technician,


3 times they came, one never showed up,


WORST EVER !! Cant access the app now either


Aside from the app, is the connection working properly now?

If your original installation/activation did not work you may be eligible for compensation for the delay

Alessandro Volta

And you should not be paying anything until the connection became active. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

I am sorry to hear this, I have taken a look and I can see you've spoke to the team about this since this post.

Did they manage to get this resolved for you at all? Cheers 

Matt - Forum Team

New around here?