Hi Pat0432,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm really sorry to hear that you missed the engineer. Is it possible you were out in the garden or perhaps the bathroom when they called round or just didn't hear the door?
If the engineer has been to the property and there was no answer, we would reschedule the visit to the next available appointment. You can keep an eye to see if there are any cancellations via My VM here. If you've not signed up yet, you can register using the details from your welcome email. You'll find the appointment in My Orders and can reschedule from there.
Let us know how things go.
Thanks,