Virgin Media Community

[Mikeatbesharp]

I have read messages saying that people have received dongles when installation has been delayed. 

I'm 2 weeks into a 4 week delay (announced with 12 hours notice) and the call centre won't offer me a dongle and one person pretended to not know what it was.

Any ideas on how to make the customer service team respond? 

[jbrennand]

See the comment I just made on this issue in this thread

https://community.virginmedia.com/t5/QuickStart-set-up-and/I-need-to-speak-to-someone/td-p/4716352