I have just moved house and am transfering my service accross to my new house.
I have spent hours on the phone trying to get information and help.
I had the external team scheduled for 02/01/2021. No one arrived to complete this and I was not informed the work was not completed. Someone turned up on 07/01/2021 and spoke to my partner. He said he was unable to complete this because he did not have a long enough drill bit to drill from the pavement though into my property. He informed us that he has rescheduled for this to be done within the next 3/4 days and I could see the appointment for this to be done today 10/01/2021. This was not completed. The external team appointment was then changed to 12/01/2021. This happens to be the same day as my original installation date. I rang Virgin and was told that a note was being placed on my account to ensure that the external team arrived before the internal team so that there was no issues.
I have now recieved a phone call to say that the instalation and internal team will now not come until the 26/01/2021 and that the external team has been rescheduled for the 14/01/2021. This means I will now have to go a further 2 weeks without any broadband. We are in a pandemic and I should be working from home but am unable due to the fact this work is not getting completed. I have mentioned this to the people I have spoken to from virgin and they always seem to ignore this. Everytime I speak to anyone from virgin, I get no help and just get transfered around different teams and no one seems to be able to answer my questions or assist me.
I am disgusted with the lack of service that has been provided and the inadequate customer service