@luboss wrote:
I've spoken to everyone numerous times. All they say is it has been marked as unable to attend and rescheduled fir the following day (and looks lile this has been happening since the 2nd of september when the work order was opened). Also told my complaint, which was raised to management level, has been closed! Closed without an email or phone call regarding it? Its become a joke. My wife unable to work without the internet, kids unable to do homework and expected to wait an indefinite period of time. Awful.. Calling this evening to cancel as I cant be kept offline any longer.
Were you given an original date when your service should have been up and running? Forget any 'provisional' dates or 'pre-pull' dates, they are all irrelevant?
If you were given a 'go-live' date, then you are entitled to compensation of £5.25 or so for each day past that - and they have to pay it out even if you cancel, so don't cancel and just think of the compensation mounting up. Admittedly, you will have a bit of work to get them to actually fork out, and this involves formal complaints, which as you have already noticed are treated with first class attention to customer care, and then escalation to the industry adjudicator, where you request that VM be instructed to pay you every penny owed under the scheme that they sighed up to, plus a 'reasonable' sum for the inconvenience, inability of VM to properly handle your complaint, basically being totally incompetent, etc. etc.
There is no need to cancel, just sign up with another supplier and let Vm play their games, while thinking of the £5.25 each day! When and if they do manage to get you sorted out, you check it works and then immediately cancel within the first 14 days at no cost to you. But you know that the cables are all in place and working should you want to give VM another go in the future.
