I signed up to virgin media in December 22, my installation day was set as the 10th of January. I was told I would need an engineer to complete work outside and an engineer to come and complete work inside. On the 10th I had an engineer come over and complete installation inside, only to be told that the outside work had not been completed. He told me they should complete it shortly, and even commented himself that it was strange that the outside work hadn't been done before the 10th, so that any issues couldve been solved.
My installation was then pushed back to the 2nd of February and I was told that work needed to be done outside of my property, as there is a blockage somewhere and would need permission to complete the work. I was assured this would be done by the 2nd, almost a month after my initial installation date. I explained to 4 different people in virgin media "customer service" that my old provider will be cutting off my services on the 16th of January, leaving my without TV or Internet, which I rely on. Again I was featured that it would be done before this. I have now been told that, yet again, my installation is pushed back to the 25th of February because they need to ensure they have the right permits, permits which could have been gained weeks ago. Customer services seem awful, and very unhelpful, my appointment for my pre-pull has been rescheduled every day so far because "they're allowed to turn up and time before my installation date" even though my installation date keeps getting pushed back. Virgin is the best Internet in my area as my previous provider couldn't even offer me a third of the speed virgin are, but thats pointless unless it is actually set up. What can I do?