Installation delayed 3 times & Order date bug within my account
a week ago
I have had 3 dates arranged and confirmed by email for broadband installation, all of which failed to happen. The first was in December 2020, the second on February 5th, the third on February 20th.
On two of those three occasions I received no communication whatsoever regarding cancellation, and no engineer ever showed up at my property.
When I call Virgin support via phone, they cannot help at all. They tell me different things each time I call and can provide no explanation for the cancellations and no-shows. All exterior work has definitely been completed - I watched them do it!
I have also been passed to the pre-installation team via phone who have actually hung up on me three times, even though I calmly try to explain my situation.
I now have no idea when my installation will be, or what to do next. Please help.
Re: Installation delayed 3 times & Order date bug within my account
a week ago
Can't answer your question, but do make sure your account is credited with the £5 per day for a failed installation up to the point they get it installed and working. I suspect that despite being described as "automatic compensation" you'll have to kick up a fuss, possibly raise a complaint, and maybe even escalate to arbitration.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks