I was due to have VM Broadband installed yesterday, and while the engineer turned up in the agreed time (and was a very polite guy no faults here!) he found that there was no cable on the outside of the building - I knew this because there's never been a cable service here before but something seemed to inform him there was.
Checked the CATV hole at the front of the property and while the duct is there and plugged, upon pulling the plug there was no cable or pull cable to be seen, so he had to abandon the visit.
Now in fairness he said he'd get it sorted with his manager, and in the afternoon I had a new appointment of the 28th February come through + a phone call, emails and texts.
Problem here being I'm in the last couple of weeks of my VDSL service and I had planned for this to be live before now. I'm now in a position where I'll either be without internet (not really a choice) or paying a considerable amount more on out of contract rates.
Is there anything that can be done to pull the cable pulling forward please? The dist box is about 60 meters from the house so it really shouldn't be too hard.
Was quite looking forward to yesterday, and I'm a little concerned about what I have read on this forum since then, and would like some assurance I don't need to wait a whole month for this service.