I picked Virgin because they offered fast internet and a quick installation.
I was meant to have my connection installed yesterday, but the night before the appointment (that I took time off work to be available for) I got a text saying they'd have to postpone the installation until they get permission from the building owner to install wires on the outside of the building. But I'm the freeholder of the building. So I responded to explain this and after a day they sent me a form to fill in. I did this all very quickly as I need the internet access as soon as possible for work. I called up customer services who have said I just have to wait for them to get back to me on email.
I finally got an email this morning to say that the appointment has been rescheduled for 5th July which is a further two weeks after the installation process was meant to be!!
If they had just called me, I could have given them permission on the phone, now I'm going to have to rent another apartment or an office space until I can use my own property to work and there wasn't actually anything tangible to hold the process up.
Is there anything I can do to speed up the process? I'm also wondering if I can now cancel my contract and get something faster elsewhere or am I tied in to this now? Already tiring to use Virgin and I've just started...