@cecinnis wrote:
Hi there,
An engineer was meant to come to my flat and set up the wifi tomorrow. With less than 24h notice, my installation date has now been moved to a month from now (8th of February).
<snip>
Any help will be appreciated - especially from Virgin forum moderators!
Thanks
Do you have an existing broadband service running at your flat at the moment? If so, you's be advised to keep that running on a rolling monthly basis until you actually get VM installed and working to your satisfaction.
If you have fallen into a 'construction works' delay you might be subjected to a whole range of possible outcomes (a common one reported on here is a very long delay to complete the installation).
If you were expecting a VM technician visit, which you were asked to wait in for, to install your equipment and activate your services and VM cancelled with less than 24 hours notice, you will be entitled to £26.24 for the missed appointment.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Capture a screenshot of the first original technician installation/activation date that VM confirmed to you in writing when you placed your order.
That will form the basis of any compensation due. Keep very good records and evidence of all comm's and dates given by VM, as well as any of/all VM's failures to deliver the service to the schedule(s) promised.
