I am (allegedly) moving to Virgin Broadband from Sky. I initially had a date of 22nd September for the installation, time booked off work etc. The pre-install team (or pre-pull or whatever) came a week before to get the cable to the house.
I have a resin drive (I hate it but it was there when I bought the house) and apparently they are not allowed to dig it up. There is a small (less than a metre) section of the drive between the hedge row and the house. The engineer said that he would be happy to install it but Virgin don't like them leaving cable above ground as people complain. I said I was OK with it and I would box it in, he checked with his manager who got me to put it in writing and sign it. The engineer said he couldn't install until they confirmed my letter was OK but the job should be easy.
I then got a text moving the install to 6th October, fair enough i guess they needed to reschdule people due to checking my letter etc. My Sky broadband ends tomorrow but I made provision for the two days I will be without connection.
Then I get a message last night saying that the date has been moved to 25th October, the only reason was outside work.
I texted the number and they said they would send a pre install engineer on 5th October to explain to me but they can't change the date.
I called the helpdesk. I gave up a few times as wait times too long. I then spoke to someone who was very helpful. She said she could send a dongle to give me Internet access until it is installed at the house, she then said the engineer on Thursday could arrange the work and after that the installation could be moved forward, before I could confirm what that meant the line cut off.
I tried calling back but the wait times are too long. I now don't know if the dongle is being sent, I have no idea if work is happening on Thursday or if someone is just going to look at the drive again even though they have already seen it.
Is it worth continuing? I could get another broadband provider using the BT line in sooner than 25th October if I order today
