Yes, you should have received confirmation, yes they are often this slow, can anyone assist...errr probably not. If you call the new connections team you might get an update, but don't rely on anything you're told.
If the property has an existing VM socket then you might (just might) get connected next Friday. If it hasn't then I'd suggest not a cat in hell's chance of being connected then. And if you need a new connection making, then you should do a forum search on the topic of delayed installation, and read through a few of the threads start to finish.
If you're hoping to have an existing ISP cease service on Friday, then you might want to speak to the existing ISP, and ask if they can hold the disconnection for another few weeks.
