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tomvamos
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Installation **bleep**-up ... now on hold for ever

Hi there,

I was supposed to have Broadband fitted yesterday (Jan 30):

  • 8am - team turn up and tell me they can't do anything until the engineers have arrived
  • 8:30 am - I call Virgin to confirm an engineer will be coming
  • 13:00 - Installer turns up and says he can't do anything until the engineers have arrived
    • he makes some calls and tells me doesn't look like it will happen today
    • says the team at 8am should have done it
    • says the appointment will be rescheduled
  • Today (Jan 31) - no contact from Virgin
  • I've been on hold for ages trying to reschedule
    • not how I was planning to spend my Sunday
  • I really need this sorted ASAP

Anyone at Virgin: can we get this sorted please.

 

Thanks, Tom

 

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tomvamos
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Re: Installation **bleep**-up ... now on hold for ever

Update: Having got through to Sales, my installation has been rescheduled 18 days from now. Hopefully all will be well.

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