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Installation appointment disappear

Fredfredkwok109
Joining in

Hi there,

  I made my 264 MB broadband service appointment on 18/11/2023, and the installation service will be taken on 22/11/2013, but the installation routinely disappears 😨 Although I had tried to contact customer service by phone or WhatsApp, it was nobody could reply to me matter. Can’t get an answer from anyone if it’s even been ordered. It’s a frustrating and extremely annoying start. I have no internet and work from home so I rely on it. I’ve spoken to numerous people, some say it’s ordered, others say it isn’t, and others put the phone down. I’ve emailed, phoned, WhatsApp, and still😭. I honestly want one reply only  now😮💨

 

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

Have you tried the Pre-installation and delivery team on 0800 052 1734 and see if they can help?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

Have you tried the Pre-installation and delivery team on 0800 052 1734 and see if they can help?


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.