Hello virgin media community
I am having real issues with the installation of my virgin media broadband.
The installation date was supposed to be 23/08. When I ordered the product (500mbps broadband) more than 6 weeks before this date, I was told that no pre-survey or pre-work was required, as my block ‘already had Virgin’.
When the (very unhelpful) engineer turned up, he told me that the cabling wasn’t in place, and that someone would contact me to arrange a ‘external installation’ of the proper cabling. After an hour on hold, I managed to get someone to put unlimited data on my sim-only bolt on to get me through the week. It was promised that the install would take place before the end of the week period.
I have now been told that the external install won’t take place until Sunday with an unconfirmed timetable of when I might actually be able to receive WiFi. I won’t even be provided a time slot, so am expected to plan my whole bank holiday Sunday around an engineer that may or may not turn up.
I have had no confirmation that the unlimited data was even applied to my account. I still have no wifi and with two people working from home this is quite challenging. I just want to speak to someone who a) speaks the same language as the country I am ordering from and b) understands the situation.
Can anyone provide any help? Much appreciated in advance!