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sc489
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Installation Fee for Hub 3

I had a free offer from VM to replace my old Super Hub 3 with a Hub 3. I ordered the new Hub 3 and installed it myself yet I have been billed £5 for an installation charge not mentioned any in the ordering process and in the order confirmation email. This charge is contrary to consumer law. VM have yet another complaint from me and a very poor performance score. When will they ever learn?

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Z92
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Re: Installation Fee for Hub 3

Check your price guide/tariff, it says home delivery is £5 per item.

You can find a copy here: https://www.virginmedia.com/shop/the-legal-stuff/priceguides

 

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sc489
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Re: Installation Fee for Hub 3

The bill states installation fee not delivery charge

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Kath_F
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Re: Installation Fee for Hub 3

Hi sc489, 

I can see that I've already replied to your thread here: Billed £5 for free Superhub3 upgrade installation fee


Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.


If you have any further issues, feel free to post them on a new thread 🙂 


Thanks, 

Kath_F
Forum Team




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