Hope you can help. Any suggestions around how I can get VirginMedia to resolve my External Engineering issues.
Following numerous calls / texts / emails, I have found out that they can't sort out the external engineering work as "there is a parked car over the pit". After more than 20 failed engineering appointments, this is still not being resolved, I have complained and suggested that parking will always be an issue as I live in Brighton - but they could easily get a parking suspension from the Council to enable the work to go ahead. I get no response or feedback on why they are not resolving this.
To be clear, I work from home and so have now been unable to do my job for 25 days - leading to my job now being at risk. I have explained this but again no response / priority or anything.
I have also received numerous promises / commitments that the work will be done but it never is.
Does anyone have any suggestions for getting some action / response on this ? Very disappointing and really makes me think that VirginMedia don't want new customers.