Hi! Is there a way of contacting Virgin directly through text or email? I can't use my phone at the moment, so I can't call the helpline.
The issue I need solved is getting exact details on what work needs to be done on my property to install broadband - I'll be renting, and my landlord needs to know exactly what's going to be done before he approves it (as in, more detail than what the installation help page gives you). So if I don't get the details to him, I can't confirm the installation or continue with Virgin at all. Time is of the essence, my tenancy starts soon!
Thanks for confirming things have been arranged for you.
We can certainly check the details you want. I'll need some information from you though so have sent you a private message asking for some information. Just click on the little plum envelope at the top right hand side of the page to access your inbox.