In June 2021 we were super excited to move to our new flat, we had ordered VM and the go live date was set immediately. However, about 24 hours prior to the installation date, we received a call that the installatiuon would have to be delayed, a new date was set. No problem, engineers are busy, permits are difficult to obtain, delays happen.
Fast forward to now, end of November 2021, after being delayed about 10 times now (always with only about 24h notice), the installation is now slipping into December. Enquiries via email and phone as to what the hold up is and when VM realistically expects to go live were left unanswered. We are sitting here 6 months after move in without the fibre broadband that we ordered, without any information what the problem is or when we can expect this situation to be resolved.
I am posting here in the hope that someone may have a solution for this or an idea what best to do to speed up the process. Gratful for any advice.
to be honstly say it can be local council problem that is delaying your install of virgin media if they are holding on the permit back they can or changing your date of this install you can talk to your local council if its holding up on there side if they have to dig up the paveway to get it to your place they have to get this from your local council permit to do this it is 90% local council that is deleying your install not virgin media
Using Ultimate Volt bundle
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
@DavidJWalker it is 90% local council that is deleying your install not virgin media
If you get your facts from the tabloid press you might assume this to be the case, the reality is that local authority works permitting is pretty slick, and needs to be because otherwise people are without water, power or light, or have no working sewerage when problems occur.
But @JAR26 can check this for themselves by contacting their local authority streetworks team (typically county council if it's not a unitary authority), and asking why VM's permits have been so unreasonably delayed. I suspect they'll find that permits haven't been requested, or were requested and lapsed because VM didn't do the work.
VM's installations have been a complete ****ing shambles for most of this year, and that is nobody else's fault.