I am a new customer, and outraged.
Despite specific instructions being given to the salesman about not interfering with my neighbours Garden (I live in a first floor maisonette, so getting a cable to me needs to be done respectfully to my surroundings) and the Salesman saying it was fine...... Someone visited the property while I was at work and installed the cable directly across their front lawn! It has left a dreadful scar across it. And NO-ONE seems to be considering this as a serious problem.
The unhelpful chap in the call centre considered that the cable was installed, so no issue!?
Just disgusting, disgraceful behaviour.

I am posting on here is desperation...... Also, because the engineer didn't turn up yesterday to install as planned and no-one called to inform me of this. I even rang in the morning to confirm that all would be ok despite the weather. The salesman said it was fine..... Afternoon slot. Only for the guy not to turn up. I only confirmed he wasn't coming when I rang the call centre at 5.45 pm. Next slot? 15th March, when I'm at work...... I had only waited a month for installation and has scheduled this weekend especially. I can handle force-majeur, but to waste my time. Dreadful.
I was not informed and even rang out of courtesy to confirm all would be fine. The call centre operative said I was contacted..... No I wasn't. The number they quoted: THE SALESMAN'S!!!!! He left us waiting like muppets knowing the installation wasn't happening despite SAYING IT WAS HAPPENING EARLIER IN THE SAME *********** DAY. And now, like a coward, he will not answer his phone.
I shall now be without internet access as of this Wednesday. Thanks a ********** bunch.
Virgin media, this is not the way to start a relationship with a new customer. Show some responsibility and put this situation right.
[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]