New here and new to Virgin Media. I had my install yesterday and it was a bit of a shambles to be honest ( Not the install engineers fault ). I was told the pre pull team would have everything ready for the engineer and when he arrived yesterday nothing was done for him. The old cables had been cut outside in the garden close to where it comes from the pipe which runs up the path I've now been left with cable running through my front fence which people could cut, cable tacked onto my wall running along the front of my garden and an unclipped cable running along the steps( which the engineer did say he was not happy to leave like that ) but his manager told him just get it done. He says that he will book in a re-pull as he had to join the cable but I've heard nothing yet how long should I leave it until I contact VM as I don't want to get the engineer in any trouble as he was only doing what he was told by is manager?
Oh and when I run a test last night on the line there is a fault which could cause my internet to drop out intermittently ( engineer did say because of the joint its not right to leave it like that).
Matt hope this is what your looking for? as regards to the installer yesterday he was great I was just trying to make the point that if VM say they will have the work done for the installer so that it goes smoothly then why not get the work done instead of all the crap he ad to go trough yesterday. After the install the guy told me he gets an hour to do each job he was at mine for over 2 hours because the work wasn't done for him that's poor.
I can confirm the connections is all good, no issues and very low error rates too so the cable is good for now.
Generally it can take anywhere between 2-8 weeks for work to be completed for new cables depending on the availability of the externals team and also what might need doing between your home and the distribution cabinet.
When its convenient take a few photos of the cable from where it comes up by the fence and where it runs along and I can give some idea of work that needs ti be done and anything I think I should tell you to tell anybody when they come out.
Thats on the outside of my garden on main footpath can take photos of the rest tomorrow in daylight. As I said installer done great job getting me online but to leave a new customer like that for all to see beggars belief.