Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.
We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round today to have a chat to show me what they’d do during the install - he also advised me that Virgin themselves don’t do the construction work of taking the cables from the pavement to a box on the property, it’s outsourced to an external company.
He also advised that I could do with being at home when these chaps come along and do the work, so I could tell them where I wanted the box on the wall going (to make it simple and clean on Virgin install day) but then also told me that there’s no contact number for the construction guys and that they don’t have a date.
I know first hand that sometimes they don’t turn up before the install date and it gets knocked back… anyone ever had any experience with the company that do the cabling and know any way of getting in contact? I’m sure it can’t be impossible.
It's seems to be a total lottery when the 3rd party Contractors turn up. I've never seen any contact details on this Forum for Contractors. I guess they run their own schedules for ducting work, and don't really need to liaise with VM until they are finished. Yes, it would be nice to be at home when the work is being done as you can request where the external box is to be placed etc. Good Luck !
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If you may not be at home, you could fix a conspicuous notice on the wall where you'd like the box to be mounted. No guarantee of course but they might follow your wishes.
You could try calling the Pre-installation and delivery team on 0800 052 1734 and see if they can help