Install of Virgin Media

[lombahan]

Hi, I’m having Virgin Media installed into my property which has never had VM before so has no box on the wall.

We’ve got Virgin right outside our front wall on one of the triangles in the ground, one of the Virgin pre-install engineers popped round today to have a chat to show me what they’d do during the install - he also advised me that Virgin themselves don’t do the construction work of taking the cables from the pavement to a box on the property, it’s outsourced to an external company.

He also advised that I could do with being at home when these chaps come along and do the work, so I could tell them where I wanted the box on the wall going (to make it simple and clean on Virgin install day) but then also told me that there’s no contact number for the construction guys and that they don’t have a date.

I know first hand that sometimes they don’t turn up before the install date and it gets knocked back… anyone ever had any experience with the company that do the cabling and know any way of getting in contact? I’m sure it can’t be impossible.

Thanks

[nodrogd]

There is a pre-install team number, but this is staffed by Virgin & not the contractor for your area. So you are unlikely to get firm dates. What causes most issues is a blocked duct being found when the cable pull is attempted. This then results in a construction team being called in & council permits being required.

The pre-install team number is 0800 052 1734