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Install in wrong place

Joining in

We have recently had virign media installed, and the original team caused a lot of damage to the exterior of our house. The next team came in to fit the box and put it it in without checking where there was power. So now it is installed into wrong place again with a hole in our house and we will have to add a new socket. Any ideas on how we can get money towards fixing this? Their help lines dont want to know


Forum Team (Retired)
Forum Team (Retired)

Hey @sammyroberts,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your Install, its certainly not what we would want to happen, I can happily look into this for you, in order to do so I will need to invite you in for a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.