Install delay

[OhanaLife]

Installation has been delayed because of permissions or permits needed to complete work. there is no permits or permissions required to in stall underground cables in the area we live in. The duct is connected to a Virgin media cabinet.we have called customer care in different countries and we should have had outside work order 19/12/22. No one turned up. We can not get a clear answer from anyone and cannot talk to somebody in the uk. Please help us 

[Eq12344]

Give up and tell them to shove it. Honestly you will get much better service elsewhere.

[Steven_L]

Hey OhanaLife,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having getting your services installed with us. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L