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longywongy
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Install date today but cannot install

Hi, my install date was today, the engineer has just been and has said he cannot install as the cable to the property has been cut in the triangle there is no cable coming up through the tube inside and there is no front box. From previous tenants.

He stated he needed to get someone to come and reinstall the cable from the green box to the house.

The engineer left stating he had left a message with his manager but he was in a meeting and the engineer will call me when he hears anything about someone doing he cable.

Is this right? As I thought he could book someone to do it while he was here and let us know a date.

Also my contract is showing as started today so I hope I am not getting billed from today as this is very disappointing.

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Z92
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Re: Install date today but cannot install

The engineer can't book an appointment, but he can request an appointment to be booked. It could be any time though from tomorrow to a few weeks. 

Your contract and thus your cooling off period doesn't start until your services are installed and working. 

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longywongy
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Re: Install date today but cannot install

The contract online is showing as started today. Also I now have no active orders on my account no more.
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Gareth_L
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Re: Install date today but cannot install

Hello longywongy

Thanks for your post and sorry to hear about the installation issues

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

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longywongy
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Re: Install date today but cannot install

Hi

Thankyou

Sent you a pm back

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Gareth_L
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Re: Install date today but cannot install

Thanks longywongy

I just need the address as well please 

If you could send that again by PM, I can then look at whats happening 

Gareth_L

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longywongy
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Re: Install date today but cannot install

Hi Gareth,

ive sent you another pm as they’ve just been out to install the cable from green box to property and  Well I’ll just say I don’t think it’s right it’s going to get damaged.

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