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Araujo
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Install broadband

  • Hi, I'm new to virgin media and I'm installing a new broadband kit, but the house already has all the cables. I would only need the equipment. the installation guide says that the arrows would flash for up to 30 minutes to set up. It's been 2:00 and the lights are still flashing. Can someone help me by saying if this takes more than 30 minutes or I am in trouble. thanks 
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Z92
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Re: Install broadband

Have you rung up to activate the router? 

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Araujo
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Re: Install broadband

in the step-by-step only says to connect the device to the cables and wait a maximum of 30 minutes. Do I have to call to activate broadband? Thanks bro

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Z92
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Re: Install broadband

Some routers are provided pre-activated, but if your broadband is not working within a few hours it's always best to ring up and ask if it's been activated. 

Give them a call on 0800 953 9500

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Araujo
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Re: Install broadband

Thank you bud.  I already called them and activated. But it seems to me that I am not receiving the Internet signal. So far I haven't been able to speak to any attendant. I've waited on the call for more than half an hour.

The arrows light still flashing green 

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