Sounds like what we'll need to do is see if the property can be installed firstly. When you use our website to sign up does it give you any options? It should ask if you own the property or not. When you select that you don't own the property we would then we would then request a wayleave, this is a right of way granted by a landowner, typically for purposes such as the erection of telegraph wires or laying of pipes. In this case, it would be laying and installing cable and other relevant equipment.
When we need to acquire wayleave, we send the property owner(s) an access agreement form who may choose agree or to deny wayleave. We cannot control when or if work and installation can go ahead.
If all wayleave permissions are granted, we would then begin planning, cabling, and construction before then installing. Again, as this involves liaising and obtaining permissions from a third party, this can cause some delays for the customer.
Let me know how you get on with the signing up process.
You can also call our sales team on 08001831234 to see if we are able to start the installation process.
All the best