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Install Date Keeps Moving

Just joined

I registered for VM in March and our install date has been moved for the 5th time, this time to the end of May. No one has any answers for me, every time I call they say it's definitely happening on the new date and then it moves again a week before its due to take place. There are no other fibre options on our street but I'm beginning to think we'll just have to go with a copper wire connection. What I don't understand is the flat next door has Virgin Media, (we share a wall) so unsure what the delay is all about.

Any advice on getting this resolved?


Forum Team
Forum Team

Hi benwdjohnson,

Thank you for reaching out to us in our community and welcome, really sorry to hear your Install has been rescheduled on 5 occasions, we appreciate this is frustrating and apologies for the inconvenience this is causing, what have our Pre-Installs team advised on  08000521734?