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FlyerKpe
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Instalation

Im just wondering i get my broadband on the 14th and dont have a virgin line already. Will they install the line onto a second story room rather than the bottom, Its just that i was the box in my room rather than downstairs. 

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VM-Jon
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Re: Instalation

anywhere you want ! Within reason of course. As long as we can safely access the room its not normally an issue.

Jon


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FlyerKpe
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Re: Instalation

So im guessing they bring ladders then to access the top floor from outside.

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VM-Jon
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Re: Instalation

Yes, all our technicians carry ladders and can install second floor providing it is safe to use the ladders. 


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FlyerKpe
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Re: Instalation

is there any rules they have such as they cant operate ladders on grass and so forth.
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VM-Jon
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Re: Instalation

Hi, 

The ground must be safe to place ladders upon, grass should be fine as long as its not sloping or unstable. The technician will make a risk assessment on the day.

Worse case scenario they can run the cable internally for you.


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