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Infrastructure

Cyclogenesis18
Joining in

on ‎12-12-2023 18:38

How do i report the location of damaged cables by SGN who are replacing the gas main. A 10 foot stretch has been exposed with the plastic conduit totally destroyed. Hopefully they have reported it and wont just bury the evidence. I can provide lication and photo. Thanks.  

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎13-12-2023 16:44

You should post up the photos for VM to assess and action - they can take a few days to get here.

Or see if there is help here...

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ba-p/4151...

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team
In response to jbrennand

on ‎15-12-2023 17:16

Hey Cyclogenesis18,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues with the cabling in your area, have you been able to get this reported since you last posted, if so, have our team been out to look into this further? If you need any further assistance, would you be able to post pictures as 

This should also have been reported to us by SGN, when the cabling was damaged. 

Kind Regards,

Steven_L

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