I signed up for VM in March, and was given an installation date of 22nd March. This was delayed until April 1st. An engineer attended my home but the install couldn't be completed on April 1st, and so was delayed. A second attempt at the pre-pull was scheduled for April 7th, which was missed, as well as appointments for April 8th, April 9th, April 11th, April 12th, April 13th and April 14th, until they gave up and rescheduled for April 22nd for the prepull and April 28th for the install. At this point (April 14th) - I raised a formal complaint and received a complaint reference number. 10 days later I have still had no further correspondence regarding my complaint.
Imagine my surprise when on April 22nd the prepull was still not completed, nor on April 23rd.
Now I see that my install date of April 28th is also missing from my account, gone into the abyss is any remaining home I had that next week might be the week.
I have no faith this installation will ever happen. I phone support every other day, get transferred around 3/4 times and eventually get put on hold for 40 minutes until the line is disconnected with no progress. Occasionally I even get transferred to the external contractor, who are unable to speak to or help me.
Is there any way at all to speak to someone who can help resolve this?
Attempts to escalate are met with silence. Promises to call me back are broken. I've been being told to expect to hear from someone with regards to my ignored complaint for 8 days and still nothing.
Very disappointed and frustrated.