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sapling93
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Indoor cable and socket damaged

on ‎19-04-2022 23:20

Hi
I couldn't see any options to get help with this but the point to which my router is plugged in was extremely damaged when I moved in. The router seems to be working fine but the socket is unsightly (and dangerous? - I don't know). Any chance of an engineer to sort this out?IMG-20220417-WA0000.jpg

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Tudor
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Re: Indoor cable and socket damaged

on ‎20-04-2022 01:14

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

It depends how long you have had a VM service, there might be a £25 fee to fix.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Ryan_N
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Re: Indoor cable and socket damaged

on ‎22-04-2022 09:46

Hi sapling93, 

 

Thank you for your post and welcome to the forums. 

 

I will send you over a private message so I can arrange for this to be sorted for you. 

 

Cheers, 

Ryan. 



Ryan_N- Forum Team


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