Hello all, I hope that by posting here someone will be able to point me in the right direction for some support.
I placed an order for M500 Broadband on 27/12/21 for my property which has never been serviced by Virgin Media before.
We have had the cable contractor ‘Avonline’ attend on 8 separate occasions to install the cable from the junction box in the pavement, but have always failed to do so because there has never been a disc cutter available (a small 1-2 inch track needed to be cut to run the cable up the drive).
When they finally arrived to complete the work, they advised they couldn’t complete the job until I had a signed way-leaves agreement between me and my neighbours. We have the burden of a shared driveway between our property and a neighbour each side.
Our relationship with the neighbour to our left has deteriorated over the 10 months we have lived here and as a result they were being very difficult regarding where the 2 inch track could be cut. In the interest of keeping them happy we asked Avonline to install the cable as far to the fence line as possible to avoid confrontation. This meant that the junction box would need to be relocated approx 2 meters - something which the Construction told me would be too expensive this rendering us unserviceable.
All of the above makes complete sense except for the following….
We found our original title deeds and restrictive covenants from 1985 which ourselves and our two neighbours are legally bound by and the second paragraph states that we have; QUOTE:
“The free and uninterrupted right of connection to and of passage and running of water and soil gas electricity and other services into and through the service installations now constructed or to be constructed in or under the adjoining neighbouring land comprised”
This means that our original understanding of requiring our neighbours consent is now null and void and we have the legal right to connect so long as we do it with minimal damage and and damage is made good to an satisfactory standard.
This also means that Avonline no longer need to move the junction box and we no longer need to try and make our neighbour happy. They can disc cut up the (unmade) driveway thus making the house now ‘serviceable’.
I spent 3 hours on the phone yesterday explaining the events over and over as I was cold transferred from department to department. Construction told me they had accidentally closed the account as they intended to send an auditor to verify my documents and proceed with the work.
Unfortunately as my house has been deemed as unserviceable my account cannot be reopened.
Construction and Avonline have confirmed the work can be completed if the junction box stays in its current place. I now have the legal documents which give me authority to instruct the work to be completed without objection.
Could someone please tell me what I need to do to get my address deemed serviceable so that I can get internet to my property.
Thank you.
