Menu
Reply
daviesfoley
  • 8
  • 0
  • 3
Tuning in
323 Views
Message 1 of 3
Flag for a moderator

Im told that i cant be connected to fibre

We live in a road with many Virgin fibre users

The Virgin fiber Box is opposite my house on the other side of a narrow public road that runs alongside the main road. 

But because my house does not have a connection point, they will not install fibre!

Im told it is because the subcontract team are quoting too much to close a little used road and now no one will discuss the issue. This is after a month of Waiting for an install!

Tags (1)
0 Kudos
Reply
nodrogd
  • 18.26K
  • 2.17K
  • 4.63K
Very Insightful Person
Very Insightful Person
298 Views
Message 2 of 3
Flag for a moderator

Re: Im told that i cant be connected to fibre

VM will not install a road crossing to serve just one property, & have no obligation to do so.

The budget to install infrastructure to a single property amounts to around £1500. Digging up & restoring a road would probably cost 10 times that. I would be looking at another provider.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
JOE-C
  • 106
  • 18
  • 21
Forum Team (Retired)
Forum Team (Retired)
284 Views
Message 3 of 3
Flag for a moderator

Re: Im told that i cant be connected to fibre

Hi @daviesfoley I would be happy to double check this for you. I will send you a message as I will need your address to look into it.

Regards Joe


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply