Iffy Broadband

[Spoony36]

My internet seems a bit hit and miss again lately, can someone check the stats please and see if there is a fault somewhere. This is both wired and WIFI it seems but using my own router for wifi as the hub was shockingly bad for wifi signal

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-4	37	256 qam	25
2	203000000	0.5	38	256 qam	9
3	211000000	0.2	38	256 qam	10
4	219000000	-0.2	38	256 qam	11
5	227000000	-0.5	38	256 qam	12
6	235000000	-0.9	38	256 qam	13
7	243000000	-1.5	38	256 qam	14
8	251000000	-1.5	38	256 qam	15
9	259000000	-1.5	38	256 qam	16
10	267000000	-1.9	38	256 qam	17
11	275000000	-2.2	38	256 qam	18
12	283000000	-1.9	38	256 qam	19
13	291000000	-2	38	256 qam	20
14	299000000	-2.4	38	256 qam	21
15	307000000	-2.5	38	256 qam	22
16	315000000	-2.5	38	256 qam	23
17	323000000	-3.2	37	256 qam	24
18	339000000	-4.7	36	256 qam	26
19	347000000	-3.9	37	256 qam	27
20	355000000	-3.4	38	256 qam	28
21	363000000	-2.9	38	256 qam	29
22	371000000	-3	38	256 qam	30
23	379000000	-3.5	38	256 qam	31
24	387000000	-3.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	95	0
2	Locked	38.9	138	0
3	Locked	38.9	36	0
4	Locked	38.6	51	0
5	Locked	38.9	117	1
6	Locked	38.9	124	11
7	Locked	38.9	61	0
8	Locked	38.6	44	0
9	Locked	38.9	84	7
10	Locked	38.9	58	0
11	Locked	38.6	32	0
12	Locked	38.9	29	0
13	Locked	38.6	52	0
14	Locked	38.6	65	0
15	Locked	38.9	97	30
16	Locked	38.6	62	22
17	Locked	37.3	83	7
18	Locked	36.6	134	2
19	Locked	37.6	46	0
20	Locked	38.6	17	0
21	Locked	38.6	40	0
22	Locked	38.9	63	5
23	Locked	38.6	40	0
24	Locked	38.9	13	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300014	41.5	5120	64 qam	1
2	39400009	38.5	5120	64 qam	4
3	46199993	39	5120	64 qam	3
4	53700000	40	5120	64 qam	2

 

System up time

: 0 days 1h:53m:4s

[Spoony36]

• Network Log

Time Priority Description

18/08/2022 12:28:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 11:15:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 11:15:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 11:15:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 11:15:23	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 11:15:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2022 08:36:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 18:13:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 17:33:24	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 17:33:19	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 17:33:19	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 17:33:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 17:33:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 07:12:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 06:42:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 03:32:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 03:32:5	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2022 03:24:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2022 22:34:57	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2022 22:34:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Spoony36]

Have I been forgotten about? 

[Spoony36]

UPDATE

So looks like there is now an area fault, i have placed back into modem only mode and will monitor over the coming days as this may resolve my issue.

[Tom_W1]

Hi @Spoony36 thanks for your post here in the Community although I'm sorry to hear of your concerns raised, and the delay in responding to you.

Since the weekend, it would appear that the area fault affecting your services is now resolved.

Please don't hesitate to come back if you're still having any issues however, and we can revisit this for you.

Many thanks

[Spoony36]

So the issue has arose again

Poor connectivity by wifi and ethernet

restarted hub3 and heres my stats

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-1.7	38	256 qam	32
2	203000000	1.7	38	256 qam	9
3	211000000	1.5	38	256 qam	10
4	219000000	1	38	256 qam	11
5	227000000	0.5	38	256 qam	12
6	235000000	0.5	38	256 qam	13
7	243000000	0	38	256 qam	14
8	251000000	0	38	256 qam	15
9	259000000	0	38	256 qam	16
10	267000000	0	38	256 qam	17
11	275000000	-0.7	38	256 qam	18
12	283000000	-0.7	38	256 qam	19
13	291000000	-0.7	38	256 qam	20
14	299000000	-0.9	38	256 qam	21
15	307000000	-1	38	256 qam	22
16	315000000	-0.5	38	256 qam	23
17	323000000	-0.4	38	256 qam	24
18	331000000	-0.5	38	256 qam	25
19	339000000	-0.4	38	256 qam	26
20	347000000	-0.4	38	256 qam	27
21	355000000	-1.2	38	256 qam	28
22	363000000	-1.4	38	256 qam	29
23	371000000	-1.5	38	256 qam	30
24	379000000	-1.7	38	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	0	0
2	Locked	38.9	0	0
3	Locked	38.9	4	0
4	Locked	38.6	4	0
5	Locked	38.9	5	0
6	Locked	38.9	5	0
7	Locked	38.9	0	0
8	Locked	38.9	5	0
9	Locked	38.6	4	0
10	Locked	38.9	5	0
11	Locked	38.9	6	0
12	Locked	38.9	6	0
13	Locked	38.9	5	0
14	Locked	38.9	5	0
15	Locked	38.9	5	0
16	Locked	38.9	6	0
17	Locked	38.6	6	0
18	Locked	38.9	0	0
19	Locked	38.9	0	0
20	Locked	38.9	5	0
21	Locked	38.6	0	0
22	Locked	38.9	5	0
23	Locked	38.9	5	0
24	Locked	38.9	0	0

[Spoony36]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600021	40	5120	64 qam	1
2	23600000	36.5	5120	32 qam	5
3	30100000	36	5120	32 qam	4
4	36600000	38	5120	64 qam	3
5	43100000	38.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Spoony36]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600021	40	5120	64 qam	1
2	23600000	36.5	5120	32 qam	5
3	30100000	37.5	5120	32 qam	4
4	36600000	39.2	5120	16 qam	3
5	43100000	38.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	21	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Tom_W1]

Hi @Spoony36 thanks a lot for your latest message, although I'm sorry that connectivity is still an issue for you.

I've ran some further checks, and it looks like the outage is still ongoing I'm afraid - this is due to be resolved by September 19th at approximately 15:00.

If you are having further problems after this time, please let us know and we can review this once again.

Many thanks

[Spoony36]

Any update on this issue? What is the actual issue?

Broadband is unusable

Broadband Monitor 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49599993	40	5120	64 qam	1
2	23600000	35.5	5120	32 qam	5
3	30100000	38.7	5120	16 qam	4
4	36600000	39.2	5120	16 qam	3
5	43099988	38.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	41	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Matthew_ML]

Hey Spoony36, thank you for reaching back out and I am sorry to see you are having some connection issues.

I have taken a look and I can see from our side there is an SNR outage which is affecting the whole area.

This is due to last until 27th September unfortunately. Thanks