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Iffy Broadband

Spoony36
Superfast

‎05-08-2022 16:24 - edited ‎05-08-2022 16:27

My internet seems a bit hit and miss again lately, can someone check the stats please and see if there is a fault somewhere. This is both wired and WIFI it seems but using my own router for wifi as the hub was shockingly bad for wifi signal

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-437256 qam25
22030000000.538256 qam9
32110000000.238256 qam10
4219000000-0.238256 qam11
5227000000-0.538256 qam12
6235000000-0.938256 qam13
7243000000-1.538256 qam14
8251000000-1.538256 qam15
9259000000-1.538256 qam16
10267000000-1.938256 qam17
11275000000-2.238256 qam18
12283000000-1.938256 qam19
13291000000-238256 qam20
14299000000-2.438256 qam21
15307000000-2.538256 qam22
16315000000-2.538256 qam23
17323000000-3.237256 qam24
18339000000-4.736256 qam26
19347000000-3.937256 qam27
20355000000-3.438256 qam28
21363000000-2.938256 qam29
22371000000-338256 qam30
23379000000-3.538256 qam31
24387000000-3.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3950
2Locked38.91380
3Locked38.9360
4Locked38.6510
5Locked38.91171
6Locked38.912411
7Locked38.9610
8Locked38.6440
9Locked38.9847
10Locked38.9580
11Locked38.6320
12Locked38.9290
13Locked38.6520
14Locked38.6650
15Locked38.99730
16Locked38.66222
17Locked37.3837
18Locked36.61342
19Locked37.6460
20Locked38.6170
21Locked38.6400
22Locked38.9635
23Locked38.6400
24Locked38.9130

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001441.5512064 qam1
23940000938.5512064 qam4
34619999339512064 qam3
45370000040512064 qam2

 

 

System up time: 0 days 1h:53m:4s

 

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29 REPLIES 29

Spoony36
Superfast

on ‎05-08-2022 16:25

Network Log

Time Priority Description

05/08/2022 15:19:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2022 15:18:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2022 22:07:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2022 03:11:6noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/08/2022 03:11:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:31:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:30:47criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:30:41criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:29:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:29:20Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:28:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:28:4Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:26:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:26:54Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2022 00:25:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2022 23:57:58Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2022 23:57:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2022 23:56:39Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2022 23:55:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2022 23:55:23Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
Very Insightful Person
Very Insightful Person
In response to Spoony36

on ‎05-08-2022 16:59

Upstream error table?

What router make/model are you using? have you connected it on a new Cat6a cable for better shielding from crosstalk and interference?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Spoony36
Superfast
In response to jbrennand

on ‎05-08-2022 17:05

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

As the hub has restarted these have gone back to zero but there was a couple of T3's in there last time i checked on 3 of the channels.

 

i am using this router with a cat5e cable from hub to router as this came with the hub and a cat6 from my router to desktop

Archer AX20 | AX1800 Dual-Band Wi-Fi 6 Router | TP-Link United Kingdom

 

 

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Matthew_ML
Forum Team
Forum Team
In response to Spoony36

on ‎08-08-2022 11:54

Hey spoony36, thank you for reaching out and I am sorry to hear you are having some connection issues.

Please can you confirm what Hub you are using, is it modem mode or with a mesh system? 

Please can you try putting the original hub back in and seeing if this improves the connection or not?

Please do let me know. Thanks 

Matt - Forum Team


New around here?

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Spoony36
Superfast
In response to Matthew_ML

on ‎12-08-2022 08:14

Hi,

I'm using the hub 3 in modem mode as the WI-FI signal was appalling, this is connected to a AX1800 Dual-Band Wi-Fi 6 Router for Wi-Fi purposes. Was connected by cat5e cables but since original post i have brough some cat 7 cables and connected these. 

However the hub 3 stats page is very rarely available as when visiting this page 192.168.100.1 all i get is this screen until i reboot my router but then a few hours later this screen appears again so it's a vicious circle when trying to grab hub stats. However connection does seem a bit better the last few days

404 Not Found

nginx/1.18.0
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Tudor
Very Insightful Person
Very Insightful Person
In response to Spoony36

on ‎12-08-2022 11:56

Have you got an attenuator on the back of your hub? It’s an oblong object with marking like 3dB, 6dB or 10dB.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Spoony36
Superfast
In response to Tudor

on ‎12-08-2022 15:53

there is nothing on the back of the hub apart from the cable running into it. However i do have this on my wall 

Spoony36_0-1660315735677.png

 

and one these plugged in from one of about 15 previous engineer visits

 

Spoony36_0-1660316024019.png

 

 

 

 

 

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Spoony36
Superfast
In response to Spoony36

on ‎12-08-2022 16:14

Because the hub keeps dispalying the 404 error when trying tolog in and grab the stats i have to keep rebooting so stats are back to zero again 😞

However latest stats

Network Log

Time Priority Description

12/08/2022 15:00:58criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 14:59:21criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 14:59:21ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 12:34:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 12:34:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:21:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:21:25criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:21:25ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:20:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:20:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:13:26criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:11:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2022 08:11:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2022 22:24:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:20Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:28:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:28:16Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:27:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:26:26Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Spoony36
Superfast
In response to Spoony36

on ‎12-08-2022 16:17

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1339000000-338256 qam26
2203000000-0.238256 qam9
3211000000-0.538256 qam10
4219000000-138256 qam11
5227000000-1.238256 qam12
6235000000-1.538256 qam13
7243000000-238256 qam14
8251000000-2.238256 qam15
9259000000-2.538256 qam16
10267000000-2.738256 qam17
11275000000-338256 qam18
12283000000-2.738256 qam19
13291000000-2.738256 qam20
14299000000-3.238256 qam21
15307000000-3.238256 qam22
16315000000-3.238256 qam23
17323000000-3.438256 qam24
18331000000-3.238256 qam25
19347000000-3.238256 qam27
20355000000-3.738256 qam28
21363000000-3.538256 qam29
22371000000-437256 qam30
23379000000-4.537256 qam31
24387000000-4.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9140
2Locked38.6120
3Locked38.650
4Locked38.650
5Locked38.950
6Locked38.670
7Locked38.600
8Locked38.650
9Locked38.980
10Locked38.960
11Locked38.610
12Locked38.640
13Locked38.6100
14Locked38.6117
15Locked38.989
16Locked38.998
17Locked38.6112
18Locked38.6130
19Locked38.650
20Locked38.900
21Locked38.680
22Locked37.690
23Locked37.650
24Locked38.610
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