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operaio
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IPv4 gateway address not valid, broadband connection down

IPv4 gateway address not valid, broadband connection down

 Hi everyone,

I'm having issues with the internet connection. it says that the broadband connection is down and the IPv4 gateway address is not valid. can anyone help me?

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DJ_Shadow1966
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Re: IPv4 gateway address not valid, broadband connection down

Hello

On the front of the hub what is happening with the lights.

Can you also power off hub for 30 secs and then back on, does that make any difference.

Regards Mike

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operaio
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Re: IPv4 gateway address not valid, broadband connection down

Hi

Thank you for answering!!!!!

the hub is fine... the WIFI is working and the lights are all off... But in the router status it says that the access to internet is denied, and also, if i run the connection check, it says that the IPv4 gateway address is not valid and the broadband connection is down..

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operaio
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Re: IPv4 gateway address not valid, broadband connection down

Screenshot 2020-08-08 at 11.50.57.pngScreenshot 2020-08-08 at 11.52.54.png

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DJ_Shadow1966
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Re: IPv4 gateway address not valid, broadband connection down

Hello

If it denied then there  is a problem connecting the hub to the VM network, you can either call in on150 or 0345 454 1111 best times to call are first thing in the morning, there is also a text messaging service at 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can, also you can wait unit a VM forum staff member picks up the post, may take a couple of days being the weekend and all.

Regards Mike

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operaio
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Re: IPv4 gateway address not valid, broadband connection down

Thank you very much!!!!
You have been very helpful

cheers!!!
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John_GS
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Message 7 of 11
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Re: IPv4 gateway address not valid, broadband connection down

Hi operaio


Thanks for posting and welcome to the community,

 

My apologies for the broadband issues. As we've not been able to locate your account from the forum details provided, have you managed to get this sorted since posting? Let me know if you need further assistance.

 

Kind regards,

 

John_GS
Forum Team


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operaio
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Re: IPv4 gateway address not valid, broadband connection down

Good afternoon John

unfortunately internet is not back yet. I don’t have the account details because the I’m not the owner.. I asked the agency but they are not answering me. I’m sure that the issue is from the ISP because the router is fine.. is the address enough for check the account?


thank you,

Daniel

 

 

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John_GS
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Message 9 of 11
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Re: IPv4 gateway address not valid, broadband connection down

Hi Daniel, thanks for coming back to me

 

Can you PM the address details, name on account etc

 

I'll check it my side.

 

Kind regards,

John_GS
Forum Team


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sam92
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Re: IPv4 gateway address not valid, broadband connection down

Hello I have this exact same issue. Please help!!! Virgin Media customer service lines have kept me on a loop and have been completely useless. If anyone has any tips, I'm all ears! 

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