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Lulu6
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INCORRECT EQUIPMENT SENT TO SET UP

help! i cannot get broadband at all because of the incomplete connection to my flat. i need a plate according to the virgin engineer who came out before christmas - this was supposed to be followed up by an appointment to rectify that but nothing. Im paying for a service i dont have through no fault of my own. Can i have this rectified please?

 

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Alex_RM
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Re: INCORRECT EQUIPMENT SENT TO SET UP

Hi Lulu6,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there are some issues with your connection, and any confusion over what work needs to be carried out.

 

So I can take a closer look at what's happening I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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