INCORRECT EQUIPMENT SENT TO SET UP

[Lulu6]

help! i cannot get broadband at all because of the incomplete connection to my flat. i need a plate according to the virgin engineer who came out before christmas - this was supposed to be followed up by an appointment to rectify that but nothing. Im paying for a service i dont have through no fault of my own. Can i have this rectified please?

[Alex_RM]

Hi Lulu6,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there are some issues with your connection, and any confusion over what work needs to be carried out.

So I can take a closer look at what's happening I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm