I want to put in a vehicular crossing (drop kerb) but cannot get anyone at Virgin Media to speak to me about this. Our local council has said we need agreement from Virgin Media before we can proceed. How does one get this agreement from Virgin Media? It seems a simple question for the right person in VM but I have been trying via contacting VM since December 2020 and still have had no response. Does anyone know how one gets this permission?
virgin media will need to know what work you need them to do. they can come out to give a quote for any work but they will charge a few £100 for that. And if the work needed will disrupt any services they will likely refuse to do it. At any rate you'll have to pay for any work needed.
Thanks for your post, I'm sorry to hear of the difficulty that you have been having regarding your request.
I will try my best to get you in touch with the relevant team and hopefully get things moving for you. I'll drop you a pm just to gather a couple of personal details - look out for the purple envelope.