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I've got the quick start kit this week but my house has no VM socket.

I moved into a new house that used to have VM in the past so I just ordered the quick start guide to make it faster. Then I found out the VM box was taken off by the builder during the redecoration. Now I'm trying to book an Engineer but I simply can't find a way to make it on any of VM channels. On top of that, I've been trying to sign in using the account number and area reference provided by VM without success.

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Alessandro Volta
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Message 2 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

Try this number.

Pre-installation & Delivery team on 08000 521 734


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Message 3 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

Hey Mike, this is an Incorrect Number.

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Alessandro Volta
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Message 4 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

What makes you say that ?


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Community elder
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Message 5 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

It's the correct number however it's not currently 'open'.

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Message 6 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

It's not what I am saying, it's what it says when you call it.

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Message 7 of 7
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Re: I've got the quick start kit this week but my house has no VM socket.

Thanks for the post Vidu and welcome to our community.

 

Can we please confirm if you've been in touch with the team since your post? 

 

The number to call would be 150/0345 454 1111 option 1, option 3 then option 1.

 

Thanks, Emily.

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