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KatieS123
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I tried to call about having a BT Socket

I tried to call up VM due to me having a BT socket and not a VM one but the women on the other end of the phone didn’t understand me and sent me a cable instead. I need help can I use the BT socket or do I need a VM socket? 

Many Thanks

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goslow
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Message 2 of 11
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Re: I tried to call about having a BT Socket

If you are a new customer, and you subscribe to VM's landline service, your phone connects to the back of the VM hub via the 'TEL1' socket.

You need an adapter as per bottom LHS pic below

https://www.virginmedia.com/help/home-phone-line-faults

which allows you to connect a standard telephone. VM should supply you with the adapter.

KatieS123
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Message 3 of 11
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Re: I tried to call about having a BT Socket

Does it matter if it’s a BT master socket or does it have to be virgin media.

 

Kind Regards

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goslow
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Message 4 of 11
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Re: I tried to call about having a BT Socket

Are you a new VM customer?

Do you have VM landline as part of your VM package?

If so, you don't use a conventional phone socket on the wall at all.

You connect your phone into the back of the VM hub as shown/described in #2 above.

 

KatieS123
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Message 5 of 11
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Re: I tried to call about having a BT Socket

I am a new VM customer and only have a BT Openreach master socket and yes I have the broadband tv and phone package 

 

kind Regards 

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goslow
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Message 6 of 11
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Re: I tried to call about having a BT Socket

In which case, your phone plugs into the back of the VM hub to connect you to VM's phone service.

Look on the back of your VM hub and you will see a socket marked 'TEL1'. That is where your phone connects.

You need an adapter shown in the bottom LHS pic here

https://www.virginmedia.com/help/home-phone-line-faults

which allows you to connect the normal phone plug into the back of the hub. VM should supply you with this adapter.

goslow
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Message 7 of 11
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Re: I tried to call about having a BT Socket

Have a look at the two links below which explain how the old telephone network (via old-style wall sockets) are being phased out and replaced with connections via the broadband router.

https://www.futureofvoice.co.uk/

https://www.virginmedia.com/help/home-phone/virginphone/switchover

Kath_F
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Message 8 of 11
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Re: I tried to call about having a BT Socket

Hi KatieS123, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

Apologies to hear you've been unable to get your landline up and running yet. 

As mentioned by goslow, your landline won't plug in to a socket anymore. Instead it will plug in to an adapter that will plug in to the hub itself. The adaptor should have been included in your quickstart pack. 

If you don't have it, pop back here and let us know and we can arrange for one to be sent to you. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


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KatieS123
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Message 9 of 11
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Re: I tried to call about having a BT Socket

I have the adaptor for the phone I just don’t have a long enough broadband cable lead

 

Kind Regards

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Adduxi
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Message 10 of 11
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Re: I tried to call about having a BT Socket


@KatieS123 wrote:

I have the adaptor for the phone I just don’t have a long enough broadband cable lead

Kind Regards


Then you need a manned install. Otherwise it’s a £25 call out if you leave it to later. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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