I tried to call up VM due to me having a BT socket and not a VM one but the women on the other end of the phone didn’t understand me and sent me a cable instead. I need help can I use the BT socket or do I need a VM socket?
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
Apologies to hear you've been unable to get your landline up and running yet.
As mentioned by goslow, your landline won't plug in to a socket anymore. Instead it will plug in to an adapter that will plug in to the hub itself. The adaptor should have been included in your quickstart pack.
If you don't have it, pop back here and let us know and we can arrange for one to be sent to you.