No I haven't heard back yet
Shocking how bad virgin is run. Approximately 7 hours of my time ringing when it should be the other way round.
Anyway, I've made my mind up and will be cancelling.
My mobile contract I have with virgin if I could I would withdraw.
I make a call and my reception goes from 4g to h+ and sometimes nothing which results into ending the conversation.
Just terrible customer service. I feel angry and I'm never that person. I never complain about anything. I understand about the problems that can't be foreseen. Virgin should have better things in place to still allow to have Wi-Fi. Just false promises
Thanks