Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
251 Views
Message 1 of 8
Flag for a moderator

I need to reply by email to virgin and I can't

I can't find a way to reply to emails I have received from Paul FarrellCEO Resolutions Team.

I receive this error email:

Hello,


Sorry, we do not pick up mails from this mailbox.

If you need to get in touch just go to virginmedia.com/contact

 

Kind regards,

The Virgin Media team

 

And my account has been disconnected so I can't use the website log in to reply to said contact.

 

Could someone In virgin assist with a way to  connect.

0 Kudos
Reply
Highlighted
  • 914
  • 67
  • 126
Well-informed
227 Views
Message 2 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

I assume its in regarding to a complaint so the best way to reply is by regular post to vms complaint address . 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
170 Views
Message 3 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Thanks for answer but I need to reply to the emails - besides mail would take a month to arrive so that's not suitable.

0 Kudos
Reply
Highlighted
  • 4.7K
  • 862
  • 1.24K
Very Insightful Person
Very Insightful Person
168 Views
Message 4 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Hello

I understand but I am afraid that VM do not have a customer facing email address, the only options are too call in or by letter.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
166 Views
Message 5 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Ok thanks for the info .

I'm not sure why this person has requested me to reply to that email then since it is not possible. Perhaps he can be contacted and can use a different email format, if a VM team member can assist with this thanks

0 Kudos
Reply
Highlighted
  • 3.82K
  • 174
  • 298
Forum Team
Forum Team
136 Views
Message 6 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Hi kittycat09,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see we've not been able to get to this post sooner. Can you please advise me if you've been able to liaise further with our team over E-Mail or via any other method of communication?

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
123 Views
Message 7 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Hello. No I haven’t yet been able to contact By email the team member I’m dealing with 

Thanks

0 Kudos
Reply
Highlighted
  • 3.82K
  • 174
  • 298
Forum Team
Forum Team
85 Views
Message 8 of 8
Flag for a moderator

Re: I need to reply by email to virgin and I can't

Thanks for coming back to me

 

Let's see what we can do, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

0 Kudos
Reply