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I need to an engineer to install virgin media socket

Hi virgin team I need to book an engineer to install the virgin media wall socket so I can start using my broadband I got the self install package but I did not know I needed a virgin media wall socket as well...I have been trying it get in touch over the phone but been struggling to get through to technical or sales team..please if you can help or call me and book me a engineer as soon as possible thank you 

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