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I need an engineer

I thought I had a WiFi socket on the wall but when the box arrived it turns out I don’t.so I need to book an engineer.ive been hours looking around the various pages.i have called and messaged.im new to virgin and this is not a great start

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Re: I need an engineer

if they have send a quick start then VM has been there before - maybe someone has removed the internal box but left the wire - start outside with the external box and follow any wires inside

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Tony
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Re: I need an engineer

We had virgin media about ten years ago ? 

Surely someone still needs to come out? 

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Re: I need an engineer

if you have no internal connection then yes a tech is needed - you need to ring and book one - VM will get to the thread in a few days and sort something if you have not already booked a tech

my suggestion was to try and help but you know whats needed - its no different now to 10 years ago 

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Re: I need an engineer

Hi rachturpin,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's an issue with the cabling, I've arranged to send an engineer, you can view the time and date of the appointment via your online account here

 

Alex_Rm

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